Support
Last updated: September 5, 2026
JotPop has no accounts or sign-in, so most things you'd need help with can be handled right on your device. Here's how to manage the most common one — your subscription — plus how to reach us for anything else.
Manage or cancel your subscription
Subscriptions are billed through the Apple App Store or Google Play Store, so cancellation is handled directly by that platform, not by us. Two ways to get there:
- From the app. Tap your sticker balance at the top of the Create screen, then choose "Manage or cancel subscription." This opens your subscription settings directly in the Google Play Store (Android) or App Store (iOS).
- Directly through the platform. On Android, open the Google Play Store, tap your profile icon, then Payments & subscriptions > Subscriptions, and select JotPop. On iOS, open Settings, tap your name, then Subscriptions, and select JotPop.
Canceling stops future renewals — you'll keep your plan's benefits through the end of the period you've already paid for. Full details are in our Terms of Service, Section 7.7.
Other common questions
The app's own Help & FAQ (tap the ? icon at the top of the home screen) covers most day-to-day questions — how stickers, plans, and top-ups work, setting up the JotPop keyboard, reporting a sticker, and what happens to your gallery on a new phone.
Still stuck?
We're happy to help with anything not covered above or in the app.